GuttersDirect.com 13736 Statesville Rd. Huntersville, NC 28078 (800)661-2836 sales@guttersdirect.com Shipping Charges Shipping charges are based on the size and weight of the item ordered. In order to keep shipping affordable, GuttersDirect.com currently ships all packages by UPS standard ground shipping (usually 3 to 7 days). However, if you would like an alternate shipping method (i.e. second day or overnight), please contact us by phone for shipping rates to your area. Return Policy A RETURN AUTHORIZATION NUMBER IS REQUIRED FOR ALL RETURNS. All return boxes must be clearly marked with this RMA number. If the RMA number is not shown on the outside of the box, the package will be refused by our receiving department. Please email returns@guttersdirect.com or call 800-661-2836 for return authorization. All returns are subject to a 15% restocking fee. The original purchaser has a period of 30 days from the date of receipt of item(s) to return any purchase for a refund, less shipping and 15% restocking fee, provided the merchandise is in new condition. Please include receipt and RMA # with merchandise. A check will be issued within 14 days after the return is received. It is the responsibility of the purchaser to provide adequate packaging and appropriate shipping insurance to ensure merchandise arrives in resaleable condition at GuttersDirect.com. No refunds will be issued on items that return to us damaged. It will be the customer's responsibility to initiate any claims with UPS or other carriers as to items damaged in shipment.